Cancellation and Refund Policy

If your account is debited more than once for the same order, or if payment succeeds but order confirmation is not generated, contact us with the payment ID and registered email address. Approved refunds will be processed to the original payment method.

Digital products are not refundable once access, download links or digital files have been delivered, except where a technical issue on our side prevents access and we are unable to resolve it within a reasonable time.

Customers may request cancellation or rescheduling at least [insert cancellation window, e.g., 24/48 hours] before the scheduled session. No refund is available for no-shows or cancellation requests raised after the stated window, unless SRPL cancels the session.

A subscription may be cancelled by contacting customer support or using the cancellation option provided on the subscription page, if available. Cancellation stops future access or renewal according to the subscription terms shown at purchase. Fees already paid for an active subscription period are refundable only if the subscription has not been activated or if access could not be provided due to an SRPL technical issue.

A full refund may be requested only before work starts. Once work has started, refunds are not available for completed milestones or delivered drafts. If SRPL is unable to deliver the purchased package, SRPL may offer a revised timeline, replacement service or refund as applicable.

Return or replacement rules for physical products will be stated on the product page. Customers must report damaged or incorrect items within [insert number] days of delivery with photos and order details.

Email office@srplblr.com with your full name, order ID, Razorpay/payment ID, registered email address, phone number and reason for request.

We will review requests within [insert number] business days. Approved refunds will be initiated within [insert number] business days and credited according to bank/payment gateway timelines.

office@srplblr.com | +91 7625088502 | No. 9/1, Clarke Road, Richards Town, St Thomas Town Post, Bangalore, Karnataka 560005, India.